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Everything you need to know about the testing process

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    Frequently Asked Questions

    About this service

    This is your sexual health e-service that provides free and easy access to sexual health testing via the internet. We provides testing for a range of sexually transmitted infections including chlamydia, gonorrhea, HIV, syphilis, hepatitis B and hepatitis C via samples you can collect from the comfort of your home. The specific tests and/or services provided are determined by your responses to a series of questions you’ll be asked when ordering.

    This service is powered by Preventx, a global healthcare company and the largest provider of remote sexual health testing in Europe.

    Through our innovative digital tech and expert laboratories, we make sure sexual health is a convenient, reliable, and normal part of looking after your health, getting results back to you in days.

    How it works

    First, you’ll answer some simple questions to establish what tests are right for you. You’ll need to provide some basic information about yourself, and then you can order a home collection test kit.

    Then a self-sample collection kit will be dispatched to you by post.

    When this arrives, you will collect your sample(s) by following the instructions in your kit. Read more about Self Sampling. What sample you provide will be dependent upon what tests you require, but will be one, or a combination, of the following:

    • A urine sample
    • A vaginal swab
    • A finger prick blood sample
    • A rectal (butt) swab
    • A throat swab

    Once you have collected your samples, you simply post your kit back for free via USPS.

    Once it is received at our Ohio-based laboratory, your samples will be tested, and results will be communicated back to you.

    If you need further treatment or support, you’ll be given all the information you need to get it.

    We’re here to support you every step of the way; detailed instructions on every step of the process can be found in the section of this website.

    What tests will I be offered?

    We offer testing based on your responses to questions that we ask you when you are ordering the kit. All individuals eligible for the service will be offered appropriate testing based on their answers. Some higher risk individuals may be offered wider testing.

    Is your testing service secure?

    Yes. Preventx, the company that operates this site, hosts all its services within a highly secure, encrypted, hosting environment on Microsoft’s Azure platform. This has been specifically developed to standards designed to comply with the HIPAA frameworks.

    Is your service discreet?

    Yes. Our test kits are discreetly packaged in a box and a bag that includes the address and postage. There is no information on the package that identifies it as an STI testing kit.

    Kits are sent by mail and will fit through a standard mailbox, so you don’t need to worry if you’re not home when it arrives.

    Is your service completely confidential?

    Yes. Your details are held securely and privately. We will never share your details or your test results with anyone else.

    We don’t contact your physician and the tests and results won’t appear on your medical records.

    If you need treatment, you will need to share your results to get the treatment you need.

    Still have questions?

    Can't find the answer you're looking for? Please contact our helpdesk.