Getting your results

Results are usually available 48-72 hours after our laboratory receives your samples. You will receive an SMS or email message notifying you that your results are available. To access your results, log in using the details you have been sent.

We also have an online tracking system, so you can track your samples and check for your results at any time.

There is a range of results that you can receive. If you receive a positive or reactive result, you will need to visit your health care provider to receive treatment, if indicated.

If you don’t already have a health care provider, we will refer you to local services where you can get treatment, help, and any advice that you need.

If your kit was sent over 10 days ago and has still not been logged as received, please let us know and we will send you a replacement kit.

A negative result for any STI means that you didn’t have that STI at the time your sample was collected. If you tested before the end of the window period for a high-risk exposure, testing again once outside the window period may be recommended by your provider.

A positive result means that you do have an STI and treatment by your health care provider is recommended. Learning that you have an STI could make you feel upset, scared, or angry – but try not to worry. Most STIs are easy to cure and all of them can be treated.

You’ll need to be treated as soon as possible. It’s generally best to get this from your health care provider. If you don’t have a health provider, we will refer you to local services where you can get any treatment, help, and advice that you need.

It is also important you tell any current or recent sexual partners (advice services may be able to offer this service anonymously if needed) so that they can be tested and treated, if needed.

To avoid passing the STI on to your sex partner, it’s recommended that you don’t have sex (even with a condom) for 1 week and until you’ve completed your treatment and no longer have symptoms.

Find out more about positive results for Chlamydia, Gonorrhea and Trichomonas.

A reactive result means that the test has reacted to something in your sample. This means that there’s a possibility that you have an STI, but at least one further test is needed to confirm if the test is reacting to an STI. This should be done by your health care provider.

Read more about specific reactive result here:

HIV Antigen and Antibody (HIV (Ag/Ab)) 

Reactive

Your initial blood test was reactive for HIV, which means that the test detected either parts of the HIV virus (called antigens), antibodies against HIV, or something else. Sometimes a positive HIV test result occurs in patients who do not have HIV (called a false positive) and you require further testing. You will need to visit a health care provider to confirm whether or not you have HIV and get further support. Find out more about HIV.

Unconfirmed Reactive

Your initial blood test was reactive for HIV, but this could not be confirmed by our lab. You require further testing. You will need to visit a health care provider to confirm whether or not you have HIV and get further support. Find out more about HIV.

Syphilis

RPR (rapid plasma reagin) is a screening test for syphilis. It measures substances (proteins) called antibodies that are present in the blood of people who may have the disease.

Reactive Antibody and Reactive RPR

Your blood contains antibodies specific to syphilis and your blood was reactive for active syphilis. 

You will need to visit a health care provider to confirm whether or not you have syphilis and get further support. Find out more about syphilis.

Reactive Antibody and No RPR Result

Your blood contains antibodies specific to syphilis, but the test for markers of active syphilis infection could not be performed.

You will need to visit a health care provider to confirm whether or not you have syphilis and get further support. Find out more about syphilis.

Reactive Antibody and Non-reactive RPR

Your blood contains antibodies specific to syphilis and the test for markers of active syphilis infection was non-reactive.

You will need to visit a health care provider to confirm whether or not you have syphilis and get further support. Find out more about syphilis.

Unconfirmed Reactive Antibody and Non-reactive RPR

Your blood may contain antibodies specific to syphilis, but the result could not be confirmed. The test for markers of active syphilis infection was non-reactive. 

You will need to visit a health care provider to confirm whether or not you have syphilis and get further support. Find out more about syphilis.

Unconfirmed Reactive Antibody and No RPR Result

Your blood may contain antibodies specific to syphilis, but the result could not be confirmed. The test for markers of active syphilis infection could not be performed.

You will need to visit a health care provider to confirm whether or not you have syphilis and get further support. Find out more about syphilis.

Unconfirmed Reactive Antibody and Reactive RPR

Your blood may contain antibodies specific to syphilis, but the result was not able to be confirmed. The test that looks for markers of active syphilis infection was reactive. 

You will need to visit a health care provider to confirm whether or not you have syphilis and get further support. Find out more about syphilis.

Hepatitis B

We do two tests for hepatitis B: First, we carry out a hepatitis B core antibody test, which indicates a past or current hepatitis B infection. Then we carry out a hepatitis B surface antigen test which detects the actual presence of the hepatitis B virus in your blood.

Find out more about hepatitis B.

Reactive Core Antibody

Hepatitis B core antibodies were detected in your blood. You will need to contact a health care provider. 

Unconfirmed Reactive Core Antibody

Hepatitis B core antibodies were detected initially, but that result could not be confirmed by our lab. We advise that you repeat the test.

Reactive Surface Antigen

Hepatitis B surface antigens were detected in your blood. You will need to contact a health care provider.

Unconfirmed Reactive Surface Antigen

Hepatitis B surface antigens were detected initially, but that test could not be confirmed by our lab. We advise that you repeat the test.

Hepatitis C - Antibody test 

Find out more about hepatitis C.

Reactive

Hepatitis C antibodies were detected in your blood. You will need to contact a health care provider.

Unconfirmed Reactive

Hepatitis C antibodies were detected in your blood, but the result could not be confirmed by our lab. This means you require further testing. You will need to contact a health care provider.

If you are worried about your test result, treatment, wish to seek additional testing, or have any symptoms, you should seek help and advice from your health care provider.

Our lab processes your tests quickly and your results are usually available 48-72 hours after we receive your sample.

If you've not heard from us within a week after you mailed your kit, it's possible your kit has been delayed or lost in the mail. If you believe your kit has been lost, please get in touch with our team.

Send us an email including the 'Order reference' number from your test kit ordered text message or email, along with your name, email address used to order, full address including zip code, DOB and mobile number.

Your results should usually be ready 1-3 days after we get your samples.

Our tests are highly accurate when done at the right time.

Although no STI test is 100% accurate, we use the gold standard CDC-recommended assay for testing your sample. All tests are processed in-house, as we run the leading dedicated STI laboratory.

You can help to make your test as accurate as possible by following the instructions carefully when taking your samples.

Your results and personal information will only ever be used for the purpose of delivering the service. Information collected by us as part of the test request process will be accessible along with your results to the service that you are assigned to. Please see our Terms, Conditions and Privacy page for more information.